New to the Kiwi market, it won't take VegasKings to long to become popular. With plenty of games and generous bonuses the casino has everything in place to become a favourite.
Terms and conditions are easily found and the content is transparent and clear. Having said that, the wagering requirements that accompany the bonuses are slightly on the high side.
The VegasKings website is user-friendly and maintains its ease of navigation even if you play from your smartphone.
Customer support is reachable through only 2 channels, which are not accessible to non-registered customers.
Summary
Details
Game offerings
Game types
Blackjack 
Baccarat 
Roulette 
Live Casino
Craps
Slots
Poker
Game Shows Payment
Payment options
MuchBetter 
Deposit
Withdrawal
Customer Service
Live chat
VegasKings Casino Review
VegasKings Casino burst onto the New Zealand gambling scene in 2020. With a well-stocked games lobby, it promises a world of entertainment on its safe and secure platform. Does it deliver? Let’s delve into the world of VegasKings and see what’s what.
VegasKings Casino Licensing, Safety and Trustworthiness
Markor Technology Limited powers the VegasKings platform. It’s regulated by the Gibraltar Gaming Commission, making VegasKings a legal online casino in New Zealand.
VegasKings follows all reasonable security measures. Although we couldn’t find any specifics relating to data encryption, the industry-wide standard is 128-bit SSL technology, so we assume this is the case here.
You can access the operator’s Privacy Policy from the footer menu. This details the data it collects, how it’s used and when or if it’s shared.
A Random Number Generator ensures fair games, and a team of in-house specialists monitors this. NMI Compliance Testing and Auditing certifies the RNG, ensuring compliance with industry standards.
All the necessary safety and security information is on the VegasKings site. It also clearly lists bonus terms and conditions to help you to decide whether to accept a bonus. Most games offer a demo version so you can get to grips with the rules before wagering real money.
VegasKings prioritises player safety
VegasKings covers all its bases, ensuring a safe and secure platform. All the information is at hand, although we’d prefer to have it all in one clearly-marked section.
The detailed Privacy Policy should put safety-conscious players at ease. It includes information about what happens if the business changes hands and how you can control what data you provide.
Our verdict
VegasKings gets four stars for its efforts to ensure a secure platform.
How I tested VegasKings
When reviewing a casino, we access as much of the platform as we can. This is the only way to provide you with open and honest feedback. We looked closely at the following elements:
Bonus and offers analysis
VegasKings lists its offers under the Promotions tab. New players qualify for a bonus up to NZD1,000 split between your first three deposits and 200 free spins over 9 days.
How easy it is to open a new account
VegasKings has a three-step registration process. Complete a sign-up form, confirm your age, accept the terms and conditions, and you’re good to go.
Things you need to know about their deposit methods
The full list of banking options isn’t available until you register. However, you can fund your account through a range of debit cards, e-wallets and prepaid cards.
What their game selection looks like
Slots make up the bulk of the game’s lobby. Table games and live dealer games also contribute to the more than 1,000 games available.
The Play experience
VegasKing’s site is easy to find your way around. Most games have a demo play feature, but you have to register to use this.
How withdrawing works
You can withdraw funds by selecting the Withdraw option under your account. Withdrawals must be at least NZD40 and take several days to process.
What do you do if you run into issues?
The FAQ section addresses common issues. Alternatively, complete a contact form and send your query to customer support.
Welcome Offers and Promos – Grab a Bonus at VegasKings
You can claim your welcome bonus by opting in on joining. It rewards you with up to NZD1,000 over your first three deposits and a hefty 200 free spins.
On the surface, it’s an attractive package, but with a 40x wagering requirement on the total value of your deposit and bonus, it loses some of its appeal.
The Promotions tab on the main menu lists all the available promotions. Clicking on each one reveals the terms and conditions you must meet to make the best use of your bonus. Wagering conditions vary, but unless stated, are 40x the deposit and bonus value.
Promotions and tournaments
VegasKings occasionally offers free spins, bonus funds or cash awards. You can opt out of receiving these by emailing the customer support team.
Slots tournaments run daily, awarding prizes of bonus funds or free spins to the top placeholders on the leaderboard. You also stand a chance of winning prizes in the Drops and Wins promos.
VIP program
All players accumulate points through the Rewards Scheme to redeem for bonuses, free spins and cash. VegasKings identifies loyal players and high rollers to invite to its exclusive VIP program.
Your VIP benefits include bigger bonuses, priority support, more promos and a personal account manager. The Diamond level is the pinnacle of the VIP program affording you faster withdrawals and exclusive event invitations.
Attractive welcome package and regular rewards
The welcome package is a great start to your membership, provided you can meet the wagering requirement. Although there are few regular promotions, you can still benefit from the rewards program and tournaments.
The VIP program has excellent incentives, but you must first get on the VegasKings radar to receive an invite.
Our verdict
VegasKings gets four stars for its inclusive promotions and rewards.
Register a New Account With VegasKings
VegasKings’s registration process is easy to complete and gets you started almost immediately.
Follow these simple steps to register your account:
- Click on the white Sign Up button.
- Complete the series of pop-up forms.
- Enter your bonus code if you have one.
- Accept the terms and conditions and opt-in to receive notification of promotions.
- Confirm that you are of legal gambling age in New Zealand.
- Confirm your account.
Registering is quick and painless
There’s nothing unexpected in the registration process. It aims to have you set up and wagering as soon as possible.
Always remember to enter your bonus code if you have one. Failing to do this means missing out on the welcome bonus benefits.
Our verdict
VegasKings gets four and a half stars for its easy sign-up process.
VegasKings Payment Methods
VegasKings supports several banking methods.
| Payment Method | Type | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|
| Visa | Debit card | Instantly | 3 – 5 days |
| Mastercard | Debit card | Instantly | 3 – 5 days |
| Skrill | E-wallet | Instantly | 1 – 3 days |
| Neteller | E-wallet | Instantly | 1 – 3 days |
| EcoPayz | E-wallet | Instantly | 1 – 3 days |
| Paysafecard | Prepaid card | Instantly | N/A |
| MuchBetter | Payment app | Instantly | 1 – 3 days |
| Bank transfer | Bank transfer | Instantly | 1 – 5 days |
Enough banking methods to get started
Most NZ players should find a suitable option, although players who prefer cryptocurrencies will be disappointed.
The site isn’t very transparent regarding banking options. The best way to find your available methods is to register an account.
Our verdict
We give three stars for the lack of transparency and limited range of options.
Games You Can Play At VegasKings
Vegas Kings has a bumper stock of games for you to play.
Exclusive games and branded tables
If you enjoy games with familiar characters and settings, the range of branded slots will appeal to you. Enjoy historical settings like those in Highlander or Game of Thrones, jump into the imaginary with the Jurassic Park games or solve crimes with Sherlock Holmes.
Slots selection
You aren’t stuck for choice with the variety of slots, although we were surprised at the menu’s lack of a slots category. There are hundreds of themed games with special features, and several jackpots and Megaways slots for bigger wins.Â
Table games
The table games category reveals over 50 games. Roulette and blackjack feature prominently, but you can also enjoy baccarat and several variations of poker.
Live casino
There are plenty of live dealer roulette, blackjack or baccarat tables to choose from. Alternatively, try your luck at Caribbean Stud Poker or step up to the Craps or Sic Bo tables.
Game shows
Games shows take the excitement to another level. Join the fun in Dream Catcher, Crazy Time, Football Studio or Mega Wheel.
Game providers
VegasKings uses the talents of some of the industry’s best game providers.
Slots providers
Gurus like NetEnt, Pragmatic Play and Yggdrasil feature heavily, and you can also enjoy games from smaller outfits like Stormcraft Studios and Spadegaming.
Live casino providers
We weren’t surprised to see Evolution providing most of the live dealer games. There are also several games from Pragmatic Play, including some featuring Drops and Wins.
Lottery providers
VegasKings doesn’t offer lottery games.
Something for everyone in the games lobby
With over 1,000 games, there’s no reason to be bored. You can spin the reels or bet on your lucky roulette number at any time of the day or night.
You can find your favourite game using the convenient search bar. It doesn’t filter by provider, though, something regular gamblers may look for.
Our verdict
For its range of games and list of providers, VegasKings gets four stars.
Time to Collect Your Winnings? Here’s How to Withdraw Your Money From VegasKings
You can withdraw funds provided you’ve met the playthrough requirement of your deposits and bonuses. VegasKings limits withdrawals to one per day. It also limits the amount you can withdraw: NZD 5,000 per week or NZD 20,000 per month.
The processing time for withdrawals is 3 – 5 days. Any additional delays are due to your bank or payment method.
Step by step guide on how to withdraw from VegasKings</H3>
Follow these steps to withdraw your money:
- Log into your account and select the withdraw option.
- Select your payment method.
- Enter the amount to withdraw.
- Confirm your transaction.
Other important information to know when withdrawing
You can withdraw a minimum of NZD 40 from your VegasKings account. E-wallets are the quickest option, whereas debit cards and bank transfers take the longest.
You must verify your account before withdrawing to avoid unnecessary delays in receiving your funds.
No surprises with the withdrawal process
Withdrawing funds from VegasKings follows the standard process that you find at other online casinos, and we didn’t encounter any issues.
The payout time is a bit slow but is a guideline, and you may find your funds appear quicker than expected.
Our verdict
VegasKings gets three and a half stars due to its slower-than-average payout time.
Customer Support
The table below indicates your customer support options.
| Contact: | Average Answer Time | |
|---|---|---|
| [email protected] | 24 – 48 hours | |
Contact Form | On website | 1 – 2 hours |
VegasKings supports English, French and Spanish. Select your preferred language from the globe icon in the top right corner.
To reach customer support, select Support from the footer menu. This brings up a pop-up block where you can enter your name, email address and query. We received an emailed response in just over an hour.
While this response was quicker than we expected, it doesn’t match the convenience of a live chat option. Other reviews reference a live chat, but we couldn’t locate this on the site. It may be only available to registered users, which is disappointing if true.
The comprehensive FAQ section covers all the main topics. It doesn’t allow you to search for a question but is categorized, making finding the information you need easier.
Limited customer support options
We value good customer support and were disappointed by the lack of options at VegasKings. Although we had a relatively quick reply, it’s not fast enough for players looking for instant answers.
On the other hand, the FAQs are well laid out with detailed answers. However, we would like to see a 24/7 live chat available to registered and non-registered players.
Our verdict
For its lack of customer support options, VegasKings gets three stars.
Responsible Gambling
The Play Responsibly section emphasizes safe gambling. It provides options to set a deposit limit on your account or to self-exclude completely. However, it fails to give details of who to contact if your gambling is a problem.
Responsible gambling policy needs attention
Although VegasKings allows you to limit your deposits, it doesn’t give any information about setting other limits, like bet size or playing time. It also doesn’t provide contact details for any organizations that assist with problem gambling.
The policy advises to phone customer support but fails to provide a contact number. VegasKings doesn’t appear to have put sufficient effort into its Responsible Gambling policy.
Our verdict
VegasKings gets three stars due to the lack of detail.
Awards and Recognitions
We didn’t find any awards or recognitions for VegasKings.
Conclusion
VegasKings is an exciting option for New Zealand players. The welcome package rewards you beyond your first deposit, and there are plenty of titles in the games lobby to use your bonus funds on.
Its banking options cover most preferences, although we’d like to see speedier payout times. It lets itself down with customer support and responsible gambling, two of the aspects we feel should be top-notch. It’s a promising casino but with definite room for improvement. We rate it three out five stars overall.